Bystanders We want everyone to attend. However Escape Room Experiences are like the movies: Once inside you get to see the show. We also do not have a viewing room or standing area. For those reasons we are unable to accommodate bystanders. Entry at the gate is based on the number of persons booked.
Family groups Kids aged 13+ are permitted to attend as part of a family group.
Kids Parties Kids parties are not permitted (e.g one parent and five kids).*
Dyslexia Caution Substantial parts of the experience rely on solving cryptic clues and numeric sequences.
Supervision Persons under 16 must be accompanied during the experience by a parent or guardian.
Waiver Forms All persons wishing to participate are required to sign a waiver form. Persons under 18 must have their waiver signed by their parent or guardian; and
Run Time One hour.
When should we arrive? You should arrive 5-10 minutes early but no earlier than 15 minutes.
What should we bring? Reading glasses or contacts if needed.
Can we take photos? Pictures and recordings are not permitted.
Mobile phones Use of mobile phones is not permitted except where expressly provided for.
What do we wear? We recommend wearing normal active wear. Avoid high heels, thongs and sharp or elongated jewellery items.
Is there secure storage? No - you will need to carry personal affects with you at all times. Coats, jumper and bags etc can be placed to the side under tables.
Can we bring food and drink? Food and drink is not permitted (unless diabetic / special needs). Bottled water is okay.
Alcohol We have a .00 policy. Anyone suspected of having consumed alcohol will be refused entry.
Smoking not permitted The entire property is a smoke-free zone.
Confirmation Email You will receive confirmation immediately. If you do not please contact us.
Cancellation Cancel up to 48 hours prior to receive a full refund. No refunds inside 48 hours unless at the discretion of management.
Refunds for no-shows We understand large groups can be tricky to manage which is why we offer to refund you for anyone who cannot make it. To refund you the pro-rata rate all we need is notice 2+ hours prior to your start time in writing. *Pro-rata rate is what would have been paid had you booked at that number originally.
Adding extra people You must notify us in advance in writing if you intend to bring extra persons. NOTE: We don't accept cash on the day and only bring gear for the allocated number of people.
Transfer of booking At least one original person must remain on the booking.
How does the escape work? You entire group has 45 minutes to break into vaults and heist as much treasure as possible .
Are we actually locked in? No. You will not be locked in a cell and you can leave at anytime.
Is there a minimum number? Yes. We require a minimum of two people.
Do we participate with others? No, you will have your own private section.
What if we get stuck? You may ask the security guard for help.
Can we take mobile phones? You may bring your mobile phone to the event. No photos or recordings are permitted at anytime.
Is it safe? The activity, props and cells have all been tested and made safe for adults. The location and activity requires adult supervision be given to young people.
We caution that the venue itself is an old heritage prison built in 1853. We encourage people to be vigilant when moving about and using doors.
What should I wear? Casual and comfortable is best.
Can we look around afterwards? Rotary Club Australia offer self guided tours on Sat and Sun from 1.00pm-4.00pm. Twisted History also offer historic ghost tours of an evening. Out of respect for these long-term occupants we ask that people please do not venture off to explore afterwards.
What if I arrive late? We will attempt to contact you. If there are no other bookings we will wait up to 15 minutes. After this time we will shut the gates and begin.
Souvenir Photo Participants are welcome to a souvenir photo. These photos are optional and can be taken on your phone not ours.
Do we need a reservation? Yes. The experience is by appointment only.
Do you take cash? No - all our reservations are handled online.
Will we be in the dark? No - the Goal is lit by fluorescent globes that remain on at all times.
Are there toilets? Yes - the Gaol public toilets available.
Can we compete? Yes, at your discretion - contact us to arrange.
How do I cancel? You may cancel using a link in your confirmation email or by contacting us. Cancellations with 48 hours notice receive a full refund. Inside 48 hours will not receive a refund, unless at the discretion of management.
Can I change or transfer my booking? Bookings cannot be transferred. Changes can be made provided the original person remains on the booking. Please notify us of any changes to your booking.
Can I add extra people? Yes - please contact us to arrange.
What if someone cannot make it? Please notify us in advance so that we can make any necessary arrangements.
When should we arrive? You should aim to arrive at the venue 5-10 minutes early but no earlier than 15 minutes.
Is there secure storage? We encourage participants to bring their valuables with them.
Can we bring food and drink? No food or drink allowed anywhere inside the prison. Bottled water is okay.
I didn't get a confirmation email... Please check your junk email. If your confirmation email is not there please contact us.
I didn't get a reply... Sometimes a typo can occur when submitting an email address. Please try contacting us again if you do not hear from us within 48 hours. We can be reached by Email, Facebook, Web-page submission or Phone.
Is there a smoking area? The entire venue is smoke free.
Can we drink alcohol beforehand? The event is alcohol free (.00) Any person suspected of having consumed alcohol will be refused entry.
Is there wheelchair access? There is wheelchair access to the area however the Cell doors are not wide enough. If you are attending with a person in a wheelchair please contact us in advance so we can provide options.
Do we hand out Donations to Clubs or Charities? In place of donations we offer the opportunity for you to host a fundraiser event with us, for which we donate a portion of the proceeds back to you. To find out more click here.
Thanks for your support
A big thank you to the local groups and organizations who have supported us along the way.
Where is Escape Room Geelong - Vault Heist?
202 Myers Street Geelong Victoria
Entry via the Large Green Gates on Myers Street.
Clubs and Charities
In place of donations we offer the opportunity for you to host a fundraiser event with us, for which we donate a portion of the proceeds back to you.